In 2040, the City of Olathe's quality workforce sets the standard for excellence.

Context

The City of Olathe is one of the top employers in our community – listed number seven in 2017, with 850 employees. The City of Olathe, especially with its size, has positioned itself within the community as a leader. By making decisions that are reflective of the community values and needs, by ensuring demographic equity in the organizational structure, and by investing in employee development and high-quality service, Olathe strives to be recognized as an employer of choice.

Goals

• Retain and attract a high performing workforce for our resilient community.
• Create a premier employee experience.

In 2040, the City's organizational culture supports innovation and collaboration in decision-making and service delivery.

Context

We have a high performing organization that is committed to providing the best services to our residents. This commitment has produced innovative approaches and solutions, along with top national citizen satisfaction ratings.

The City of Olathe’s culture is demonstrated through our City employees – by providing excellent city services and taking a collaborative and innovative approach with community partners and other jurisdictions to improve lives.

A culture of innovation and collaboration will take service delivery to the next level – anticipating what customers want before they want it and making customer interaction a positive experience rather than just a transaction.

Goals

• Take customer experience and service delivery to the next level of excellence.
• Develop efficient and innovative practices to benefit our customers.